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Email settings
Email settings
Change e-mail component at any time. ProductCart supports: CDONTS,
CDOSYS, CDO, JMail, Persist ASP Mail, ServerObjects ASP, Mail Bamboo
SMTP.
Automatically detect which components are available on the Web server hosting your ecommerce store.
Specify your SMTP server and whether it requires authentication.
Easily test your email settings right from the ProductCart Control Panel.
Specify the store administrator's e-mail address and 'From' e-mail address
Specify whether you wish to receive an e-mail whenever a new customer registers with the store
Edit 'Order Received' e-mail
Edit 'Order Confirmation' e-mail
Edit 'Order Shipped' e-mail
Edit 'Order Cancelled' e-mail
Easily use any of the following variables in the e-mail messages
automatically sent by ProductCart: Your Company Name, Company's URL,
Today's Date, Customer's Full Name, Order ID, Order Date.
Add additional information to the confirmation email sent when a
Downloadable Product is purchased (e.g. product specific installation
instructions for different software applications).
Add a custom message to any email that is sent from the Control Panel
Resend any email (e.g. resend Order Confirmation email with a custom message)
Send HTML or Text messages to targeted, opted-in customer lists
through the Newsletter Wizard. Test a message before sending it. Save
previously sent messages and customer lists. Create a list of
recipients using a variety of filters.
This is one of the areas where you can truly appreciate the
sophistication of our ecommerce software. ProductCart automatically
sends an email to a customer...
- When an order is placed, but is not processed in real-time (e.g.
offline credit card processing, payment by check, etc.). This is also
the case when a payment is authorized, but not captured by a payment
gateway (see the Payment Options section for details). In all of these
scenarios, the order is considered Pending. ProductCart sends an "Order
Received" message, which is not an order confirmation, but rather an
acknowledgement that the order was received and that it will be
processed.
- When an order is processed. An order can be processed manually by
the store owner using the Manage Orders section of the Control Panel
(e.g. an order paid for by check may be processed only when the check
is received), or automatically by the system either when the payment is
processed is real-time (e.g. credit card processing through a payment
gateway that is set up to capture payments, or PayPal payments), or
when the payment is batch-processed after having been authorized by a
payment gateway (see the Payment Options section for details). By
default, ProductCart sends an "Order Confirmation" message, which
confirms that the order was processed and will be shipped. When the
product ordered is a Downloadable Product, the order confirmation
message also includes download links and product licenses (if any).
- When an order contains back-ordered products and the customer is
allowed to choose whether to receive one or multiple shipments.
- When an order is partially shipped. The customer is notified of
which products were shipped, how and when, and that additional
shipments will be made. The information is entered through a friendly
Shipping Wizard.
- When an order has been fully shipped. The customer is notified that
the last shipment has been sent and all products in the order have been
shipped.
- When a drop-shipper ships a package and enters the corresponding shipping information into the system
- When an order has been cancelled.
- When a request for a Return Authorization is approved or denied.
Customers can request a Return Authorization when viewing details about
a previous order in the Customer Service section of the storefront. The
store administrator is notified via email, and can either approve or
deny the request. In both cases, the store administrator can opt to
enter comments about the decision, and send a message to the customer.
The same information is also shown on the View Previous Order page.
- When a customer forgets his/her password. The login/check out page
contains a link for existing customers that have forgotten their
password. The link takes them to a form where they can enter their user
name (which is the e-mail address they provided when they initially
Registered with your store), and receive a message via e-mail with the
password.
- When a Help Desk message is posted. ProductCart includes a
full-featured Help Desk system that allows you to keep in touch with
your customers in an organized manner. When you post a new message or
reply to a customer's posting, the customer receives a message.
On the other hand, an e-mail notification is sent to the store administrator...
- When an order is placed.
- When a new customer registers with the store, if that feature is turned on.
- When a customer requests a Return Authorization Number.
- When a customer contacts the store using the built-in contact form.
- When a customer contacts the store using the Help Desk.
- When a new affiliate signs up.
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