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Order management & reporting
Order management & reporting
Search for orders by date, product, customer,etc.
Edit pending orders: change quantity, remove/add products to the order, recalculate shipping, taxes and discounts, etc.
Easily update order status (pending, processed, shipped, partially shipped, cancelled, returned, etc.).
Support for drop-shipping:
- Create and manage drop shipping companies
- Associate products with a drop-shipper
- Be notified when an order contains products that need to be drop-shipped
- Automatically or manually alert drop-shipping partners when an order is placed and needs to be shipped
- Allow drop-shipping partners to update the shipping information for an order
- Properly handle complex orders that contain both shipping and drop-shipping products
Support for back-ordering:
- Specify whether a
product can be back-ordered. Show a custom message to customers in the
storefront (e.g. "Typically ships in 10 days")
- Be notified when an order contains a product that is back-ordered
- Notify customers and allow them to specify whether they would like one or multiple shipments
- Automatically let customers know whether they are receiving a partial shipment or the final shipment for the order
Batch process multiple orders at once.
Settle credit card transactions while batch processing orders (only available with supported payment gateways).
Sort orders by their status for efficient order management.
Quickly contact customers right from ProductCart's control panel.
Import/export category information programmatically (e.g. accrued Reward Points)
Automatically send e-mail messages when an order is placed, processed, shipped and cancelled.
Automatically update customer's order status page in the customer
service area. When an order is shipped and a UPS tracking number is
provided, customers can track their shipment right from within
ProductCart.
Batch ship multiple orders at once.
Professionally process returns by allowing customers to request an
RMA (Return Merchandise Authorization), then approving or denying it.
Keep customers updated throughout the return process.
Generate a report of all outstanding RMAs
Automatically exclude returned and cancelled orders from sales reports and inventory data.
Generate a variety of sales reports using multiple filters.
Automatically post e-commerce transactions to Google Analytics and view where your sales are coming from.
Easily export sales data in CSV or Excel format.
Automatically respond to request to export order information to an XML feed using the ProductCart XML Tools.
Print printer-friendly invoices for one or multiple orders at once.
Print printer-friendly packing lists for one or multiple orders at once.
Print a "pick list" of products that need to be pulled from inventory to fulfill pending orders.
Professionally handle any order-related issue through the integrated Help Desk.
 Allow customers to upload graphics and other files related to an order via the Help Desk.
Easily enter a phone order for an existing customer by
automatically logging into the customer’s account and using the
storefront on his/her behalf.
Merge orders for different customer accounts and consolidate them under a single account.
Minimize fraudulent orders with CardinalCommerce's Centinel system, which is integrated into ProductCart.> |
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